Return Policy

 

Return & Refund Policy

At The Chick Farms, customer satisfaction is our priority. If you're not completely happy with your order, we aim to make the return and exchange process as smooth as possible.

Returns

You may request a return within 12 hours of delivery for fresh items (such as chicken and other poultry). After this period, fresh items are non-returnable due to the perishable nature of the products.

For all other items, returns must be initiated within 24 hours of delivery. After 24 hours, returns will not be accepted, but exchanges may still be possible for certain eligible products.

To qualify for a return or exchange, the following conditions must be met:

• The product must be unused, in its original packaging, and in the same condition that you received it.
• Proof of purchase (such as your order confirmation or invoice) is required.

To begin a return or exchange, please contact us at [Insert Email] with your order details, and we will guide you through the process.

Exchanges

If more than 24 hours have passed since delivery, no returns are accepted, but exchanges are possible for eligible products (excluding perishable items). Items must be in unused, original condition to qualify for an exchange.

Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed and credited to your original method of payment within 7-10 business days.

Non-Returnable Items

The following items are non-returnable for health and safety reasons:

• Fresh items: No fresh items, such as chicken or other perishable goods, will be accepted for return after 12 hours of delivery.
• Products that have been opened or used.

Please review your order carefully before completing your purchase.

Late or Missing Refunds

If you haven’t received a refund after the stated processing time, check with your bank or credit card provider, as processing times can vary. If you’ve followed these steps and still haven’t received your refund, please contact us at [Insert Email].

Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases where the return is due to our error (defective or incorrect items). In these cases, we will cover the return shipping costs.

Trademark and Copyright

The Chick Farms is a trademarked company, and all copyrights are reserved solely by the company. Unauthorized use of our trademark, content, or intellectual property is prohibited and may result in legal action.

Contact Us

For any questions or concerns regarding returns, exchanges, or refunds, please contact us:

• Email: Customercare@thechickfarms.in
• Phone: 8368818901