FAQ's

Frequently Asked Questions (FAQs)

1. What types of products do you offer?

We specialize in premium, farm-fresh chicken and other poultry products. Our offerings ensure quality, hygiene, and taste, sourced directly from trusted farms.

2. How do I place an order?

To place an order, simply visit our website, browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details.

3. What payment methods do you accept?

We accept various payment methods, including credit/debit cards and online payment platforms. All transactions are secure and encrypted for your protection.

4. Do you deliver to my area?

Yes, we offer delivery services within specified areas. Please check our shipping policy on the website to see if we deliver to your location.

5. What is your return policy?

You may return fresh items within 12 hours of delivery and other products within 24 hours. After this period, only exchanges are accepted. Please refer to our Return & Refund Policy for more details.

6. How is the freshness of your chicken ensured?

We prioritize quality and freshness by sourcing our chicken from reputable farms. Our products are delivered promptly to maintain their freshness and flavor.

7. Can I track my order?

Yes, once your order has been shipped, you will receive a confirmation email with tracking information. You can use this to monitor your order's status.

8. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service immediately at Customercare@thechickfarms.in. We will assist you in resolving the issue.

9. How can I contact customer service?

You can reach our customer service team via email at Customercare@thechickfarms.in or by phone at 8368818901. We’re here to help with any inquiries or concerns you may have.

10. Are there any promotions or discounts available?

We occasionally offer promotions and discounts. To stay updated, subscribe to our newsletter or follow us on social media for the latest deals.